Last updated: October 29, 2026
Change-of-mind returns
TCG Pick Your Card does not accept change-of-mind returns or exchanges, except where required by applicable law. Please review the item’s description, condition, and photos before ordering.
Wrong, damaged, defective, or misdescribed items
If an item arrives damaged, is incorrect, or does not match its advertised description or condition, email [email protected] with your order number, a description of the problem, and photos where available.
Contact us as soon as you discover the issue. We assess claims against the description and condition advertised when you purchased the item.
We will resolve valid claims with a refund, replacement, or another remedy as required by applicable law.
Returning an item
Contact us before mailing anything back so we can provide instructions. For an approved return involving an incorrect, damaged, defective, or misdescribed item, we cover required return-shipping costs.
Refunds
Approved refunds will be processed promptly to the original payment method after the claim is resolved and, where a return is required, the item has been received and inspected. Your bank or card issuer may take additional time to post the refund.
Original shipping charges will be refunded when required by law or when the refund is due to our error. Any portion paid with store credit or a gift card will be restored to that balance.
Your statutory rights
This policy does not limit any non-waivable cancellation, return, warranty, or refund rights under applicable law.